Frequently Asked Questions
Everything you need to know about Mediheal skincare and your orders.
Are Mediheal products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated with gentle, effective ingredients designed to soothe and hydrate all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location and usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free?
Mediheal is committed to ethical beauty practices. We do not test our finished products on animals, and we prioritize working with suppliers who uphold these same standards.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.